This page is all about answering your questions and giving you the info you need so you can walk through our doors feeling at ease. We can't wait to meet you! Have a question you don't see answered here? Reach out — we're always happy to help.
We are committed to providing the best care possible while respecting the time of both our clients and team. To ensure this, we have the following cancellation policy:
Notice requirement: We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Cancellation fees: Appointments missed, cancelled, or rescheduled with less than 24 hours' notice will incur a cancellation fee equivalent to the full cost of the visit. If your practitioner can provide virtual care, you may have the option to change to a virtual appointment rather than paying the fee. Any fees incurred will be charged to your credit card on file. Please note, virtual sessions are billable to some insurance companies while cancellation fees are not. At this time we unfortunately cannot offer virtual care as an option for ICBC sessions.
No-show policy: If you miss an appointment without providing notice, a 100% fee equivalent to the full cost of the visit will apply, charged to your credit card on file.
Exceptional circumstances: We understand that emergencies happen. If you're unable to provide adequate notice due to unforeseen circumstances, please contact us as soon as possible to discuss.
How to cancel: You can cancel or reschedule by calling our office, emailing us at any time, or through your Jane account (if it's more than 24 hours' notice).
This policy helps us provide timely care to all clients and maintain the quality of our services. We appreciate your understanding and cooperation!
If you're unsure which modality or type of appointment to book, contact us for guidance based on your unique situation.
No referral is required for any of our services. For insurance coverage, please check with your extended health benefit provider to see if a referral is necessary.
Yes, most extended health care plans cover physiotherapy services — including pelvic health physiotherapy. Please check with your insurance provider to understand your individual plan coverage prior to beginning treatment should you have any questions.
Yes, we are able to direct bill the following providers:
Please make sure to complete your coverage information on the intake form and bring your coverage card and consent form with you to your first appointment.
Unfortunately, we cannot access details of your extended health benefit plan. Please contact your provider for this information.
We're happy to support clients with active ICBC or WorkSafeBC claims, but please note that we're currently unable to direct bill to either provider. Clients are welcome to book with us and submit their receipts for reimbursement through their claims. If you have questions or need support navigating the process, we're happy to help — please reach out!
We store your credit card information securely to streamline your experience with us. This ensures that billing for treatments, products, or any incurred fees is handled smoothly and conveniently. Your credit card is only charged when there is an outstanding balance on your account or in adherence to our cancellation policy. Rest assured, your information is kept safe on a trusted, secure platform.
Please wear something comfortable that allows the therapist to access the area to be assessed and treated if required. For prenatal, postpartum, and exercise rehabilitation appointments, comfortable, loose-fitting exercise clothing is preferred.